Accessibility Statement

Goldsainte, Inc. ("Goldsainte", "we", "our", or "us") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

This accessibility statement applies to our website (https://www.goldsainte.com/), mobile applications, and all related services (collectively, the "Services"). We believe that luxury transportation should be accessible to everyone, regardless of ability or technology.

Our Commitment to Accessibility

Goldsainte is committed to making our luxury rideshare platform accessible to all users, including those with disabilities. We strive to adhere to accepted guidelines and standards for accessibility and usability.

We recognize that accessibility is not a one-time effort but an ongoing commitment that requires continuous attention, testing, and improvement. Our goal is to create an inclusive environment where all users can access our services with dignity and independence.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines explain how to make web content accessible to people with a wide array of disabilities, including:

• Visual impairments (blindness, low vision, color-blindness)
• Hearing impairments (deafness, hard of hearing)
• Motor impairments (inability to use a mouse, slow response time, limited fine motor control)
• Cognitive impairments (learning disabilities, distractibility, inability to remember or focus)

Accessibility Features

Our Services include various accessibility features designed to improve usability for all users:

Website and Mobile App Accessibility

• Keyboard Navigation: Full keyboard navigation support for users who cannot use a mouse
• Screen Reader Compatibility: Structured markup and alternative text for images
• High Contrast Mode: Enhanced color contrast for better visibility
• Scalable Text: Text that can be enlarged up to 200% without loss of functionality
• Focus Indicators: Clear visual indicators for keyboard focus
• Alternative Text: Descriptive alt text for all meaningful images and graphics
• Semantic HTML: Proper heading structure and semantic markup
• Form Labels: Clear labels and instructions for all form fields

Service Accessibility

• Accessible Vehicle Options: Wheelchair-accessible vehicles available in select markets
• Audio Announcements: Voice prompts and announcements in our mobile app
• Large Text Options: Adjustable font sizes in our mobile applications
• Simple Navigation: Intuitive interface design with consistent navigation patterns
• Multi-Modal Communication: Multiple ways to contact customer support
• Flexible Booking Options: Various methods to book rides including phone, app, and web

Ongoing Efforts

We are actively working to increase the accessibility and usability of our Services through:

• Regular Accessibility Audits: Periodic reviews of our digital platforms
• User Testing: Testing with users who have disabilities
• Staff Training: Training our development and customer service teams on accessibility best practices
• Technology Updates: Implementing new assistive technologies as they become available
• Compliance Monitoring: Regular monitoring to ensure continued compliance with accessibility standards
• Feedback Integration: Incorporating user feedback to improve accessibility features

Third-Party Content

While we strive to ensure the accessibility of our own content and features, some third-party content, plugins, or applications integrated into our Services may not be fully accessible. We work with our third-party providers to improve accessibility and will continue to monitor and address these areas.

Mobile Application Accessibility

Our mobile applications are designed with accessibility in mind and include:

• VoiceOver/TalkBack Support: Full compatibility with iOS VoiceOver and Android TalkBack
• Dynamic Type Support: Text that scales with system font size settings
• Voice Control: Support for voice navigation and commands
• Switch Control: Compatibility with assistive switching devices
• Reduced Motion: Respect for users' motion sensitivity preferences
• High Contrast Support: Adaptation to system accessibility display settings

Physical Accessibility

We are committed to providing accessible transportation options:

• Wheelchair-Accessible Vehicles: Available in select markets with advance booking
• Service Animals: We welcome service animals in accordance with applicable laws
• Assistance Services: Drivers trained to provide appropriate assistance when requested
• Flexible Pickup Options: Accommodating pickup locations that are most accessible for users
• Extended Wait Times: Additional time allowances for users who may need extra boarding time

Getting Help

If you experience any difficulty accessing or using our Services, or if you have suggestions for improvement, we want to hear from you. Please contact us using any of the following methods:

Feedback and Suggestions

We welcome feedback about the accessibility of our Services. If you encounter accessibility barriers or have suggestions for improvement, please let us know. Your feedback helps us identify areas where we can improve accessibility for all users.

When reporting accessibility issues, please include:

• A description of the specific accessibility barrier you encountered
• The page or feature where you experienced the issue
• The assistive technology you were using (if applicable)
• Your browser and operating system information
• Any suggestions you may have for improvement

Alternative Formats

If you need information from our website in an alternative format, please contact our accessibility support team. We can provide information in various formats including:

• Large print documents
• Audio recordings
• Electronic text files compatible with screen readers
• Braille (upon request with advance notice)

Legal Compliance

We are committed to compliance with applicable accessibility laws and regulations, including:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1
• State and local accessibility requirements

Regular Updates

This accessibility statement is reviewed and updated regularly to reflect our current accessibility efforts and any changes to our Services. We are committed to transparency about our accessibility progress and ongoing efforts.

As we continue to develop and improve our Services, we remain dedicated to ensuring that accessibility is considered at every stage of the design and development process.

Additional Resources

For more information about web accessibility and disability rights, you may find these resources helpful:

• Web Accessibility Initiative (WAI)
• ADA.gov - Information and Technical Assistance
• WebAIM - Web Accessibility In Mind
• Section508.gov

Thank you for choosing Goldsainte. We are committed to providing accessible luxury transportation services and welcome your partnership in making our platform better for everyone.